Your Privacy Is a Core Commitment at kg99b
The kg99b Privacy Policy explains how we collect, use, store, share, and protect your personal information. We are committed to handling your data with transparency, care, and the highest standards of security so you can play with confidence.
How kg99b Approaches Your Personal Data
Before you read the full legal document below, these six cards summarise the core values that shape every privacy decision we make at kg99b.
Full Transparency
We tell you exactly what data we collect, why we collect it, and who we share it with — before you register. There are no hidden data practices at kg99b.
Data Security First
All personal and financial data is protected by 256-bit SSL encryption in transit and at rest. We conduct regular security audits and follow industry best practices to keep your information safe.
Minimal Data Collection
kg99b collects only the personal data that is strictly necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not collect data speculatively.
Your Rights Matter
You have the right to access, correct, or request deletion of your personal data at any time. Submit a request to [email protected] and we will respond within 30 days in accordance with our data subject rights process.
No Sale of Your Data
kg99b does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances. Your data belongs to you.
Defined Retention Periods
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal obligations. Once retention periods expire, data is securely deleted or anonymised.
Important Notice: This Privacy Policy ("Policy") describes how kg99b ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal information of users ("you", "your", "the Player") who access or use the kg99b website and associated services. By registering an account or continuing to use the kg99b platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with this Policy, you must not use the kg99b platform.
1 Introduction
kg99b is an online casino and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. As part of our commitment to operating a safe, transparent, and trustworthy platform, we take the privacy of our players with the utmost seriousness.
This Policy applies to all data collected through the kg99b website (accessible at kg99b.io), any mobile-optimised interface, and all platform features including account registration, login, gaming sessions, betting activity, customer support interactions, and promotional participation.
The effective date of the current version of this Policy is 1 January 2026. This version supersedes all prior versions of the kg99b Privacy Policy. We recommend that you review this Policy periodically to stay informed of any changes.
kg99b processes personal data only for legitimate, clearly defined purposes. We are committed to the principles of data minimisation, purpose limitation, and storage limitation as described throughout this document. Our approach to privacy is grounded in respect for you as an individual, not merely as a regulatory obligation.
2 Data We Collect
kg99b collects personal data across several categories depending on your interaction with the platform. The following table provides a structured overview of the data types we collect, the source of that data, and the reason for its collection.
| Category | Data Points | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National Identity Card (NID) number, passport number | Provided by you during registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address (including city, district, postcode) | Provided by you during registration or account updates |
| Financial Data | bKash/Nagad/Rocket/Upay account numbers, bank account details, transaction history, deposit and withdrawal records | Provided by you during deposits/withdrawals; generated by platform activity |
| Technical Data | IP address, device type, operating system, browser type, session timestamps, login history | Collected automatically when you access the platform |
| Usage Data | Pages visited, games played, bets placed, session duration, bonus claims, promotional interactions | Collected automatically during your use of the platform |
| Communications Data | Support ticket content, live chat transcripts, email correspondence, feedback submissions | Provided by you when contacting our support team |
| Verification Documents | Scanned copies or photographs of NID, passport, utility bills, bank statements, payment proof | Provided by you during KYC/AML verification |
2.1 Data You Provide Voluntarily
The majority of personal data we hold about you has been provided directly by you at the time of registration, during account verification, when making deposits or withdrawals, or when contacting our support team. You are not legally required to provide this data, but without it we may be unable to operate your account or process your transactions.
2.2 Data Collected Automatically
When you visit the kg99b website or use any feature of the platform, we automatically collect certain technical and usage data. This includes your IP address, device identifiers, browser fingerprint, and behavioural data such as which games you accessed and how long you played. This data is used for security monitoring, fraud prevention, platform optimisation, and responsible gaming analysis.
2.3 Data from Third Parties
In limited circumstances, we may receive personal data about you from third parties. This includes identity verification data returned by KYC service providers, transaction status updates from payment processors such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and fraud-screening data from our anti-money laundering (AML) compliance partners. We process such third-party data in accordance with this Policy and only for the purposes for which it was received.
3 How We Use Your Data
kg99b uses the personal data we collect strictly for the purposes described in this section. We do not use your data for any purpose that is incompatible with the reason it was originally collected, unless we have obtained your explicit consent or are required to do so by law.
3.1 Account Operation
We use your identity data and contact data to create, manage, and secure your player account. This includes processing your registration, authenticating your identity at login, communicating account-related updates, and enabling access to all platform features. Without this processing, your account cannot function.
3.2 Payment Processing
We use your financial data to process deposit and withdrawal transactions. This involves transmitting relevant payment details to your chosen payment provider (e.g., bKash, Nagad, Dutch-Bangla Bank) to execute transactions and to verify that payments originate from accounts registered in your name as part of our anti-money laundering obligations.
3.3 Identity Verification and Compliance
We use your identity data and verification documents to carry out KYC (Know Your Customer) and AML (Anti-Money Laundering) checks as required by our internal compliance policies. This processing helps us confirm that you are who you claim to be, that you meet the minimum age requirement of 21 years, and that your account is not being used for financial crime.
3.4 Platform Security and Fraud Prevention
We use technical data and usage data to monitor for suspicious activity, detect and prevent fraud, identify bonus abuse, block unauthorised access attempts, and maintain the overall integrity of the platform. This processing is essential to protect both our players and the platform from harm.
3.5 Responsible Gaming
We use usage data — including session duration, deposit frequency, betting patterns, and self-exclusion history — to monitor for signs of problem gambling behaviour. Where our responsible gaming systems flag a concern, we may take proactive steps such as sending a wellbeing check-in message, applying temporary deposit limits, or escalating the case to our dedicated responsible gaming team. This processing reflects our genuine commitment to player welfare.
3.6 Customer Support
We use communications data to respond to your enquiries, resolve disputes, process complaints, and provide technical assistance. Support interactions may be recorded and retained for quality assurance, staff training, and compliance auditing purposes.
3.7 Personalisation and Marketing
With your explicit consent, we may use your usage data and contact data to send you personalised promotional offers, seasonal promotions (such as Eid or Pohela Boishakh special bonuses), and platform news via email or SMS. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of prior processing.
3.8 Platform Analytics and Improvement
We use aggregated and anonymised usage data to understand how players interact with the platform, identify areas for improvement, test new features, and measure the effectiveness of promotional campaigns. This data is processed in a form that does not identify individual players.
4 Legal Basis for Processing
kg99b processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:
- Contractual Necessity: Processing required to perform our obligations under the Player Agreement (Terms & Conditions) with you — including account management, payment processing, and game delivery.
- Legitimate Interests: Processing that is in kg99b's legitimate business interests and does not override your fundamental rights — including fraud prevention, security monitoring, AML compliance, platform analytics, and responsible gaming monitoring.
- Legal Obligation: Processing required to comply with applicable laws and regulations — including KYC verification, AML record-keeping, and responding to lawful requests from competent authorities.
- Consent: Processing based on your freely given, specific, informed, and unambiguous consent — including the sending of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting prior lawful processing.
Note: Where kg99b relies on legitimate interests as a legal basis, we have conducted a balancing assessment to confirm that our interests do not override your rights and freedoms. You may request details of any such assessment by contacting [email protected].
5 Data Sharing & Disclosure
kg99b does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below and always subject to appropriate data protection safeguards.
5.1 Payment Service Providers
We share relevant financial data with payment processors including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank for the sole purpose of executing deposit and withdrawal transactions. These providers process your data as independent data controllers subject to their own privacy policies.
5.2 Identity Verification Partners
We share identity data and verification documents with third-party KYC and AML service providers who assist us in verifying your identity and screening for financial crime risk. These providers are contractually bound to use your data only for the specific verification purpose and are prohibited from using it for any other purpose.
5.3 Game Providers
When you play a game on kg99b, limited technical data (such as a pseudonymous player session identifier) may be shared with the third-party game studio providing that title — including providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. This is technically necessary to deliver the game session. These providers do not receive your name, contact details, or payment data.
5.4 Legal and Regulatory Disclosure
kg99b may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, court order, or to defend legal claims. We will notify you of any such disclosure to the extent permitted by law.
5.5 Business Transfers
In the event that kg99b undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.
⚠️ Important: kg99b will never share your personal data with third-party advertisers, data brokers, social media platforms, or any other party for commercial marketing purposes without your explicit and informed consent. This commitment is unconditional.
6 Cookies & Tracking Technologies
6.1 What Are Cookies
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits, remember your preferences, and collect information about how you use the site. kg99b uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate and improve the platform.
6.2 Types of Cookies We Use
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Essential for platform operation — including session management, login authentication, and security functions | No — these are required for the platform to function |
| Functional | Remember your preferences such as language settings, last-played games, and notification preferences | Yes — activated upon your consent |
| Analytics | Collect anonymised data about platform usage to help us improve the user experience and game selection | Yes — activated upon your consent |
| Security | Detect and prevent fraudulent login attempts, bot activity, and account takeover attempts | No — these are required for platform security |
6.3 Managing Cookies
You can manage or disable non-essential cookies at any time through your browser settings. Most modern browsers allow you to block all cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies will prevent you from logging in to or using core features of the kg99b platform.
7 Data Retention
kg99b retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal and regulatory obligations. The following retention periods apply to key data categories:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years post-closure | AML compliance and legal claims |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| KYC Verification Documents | 5 years post account closure | Regulatory and AML compliance |
| Customer Support Communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical and Usage Data | 13 months from collection | Security monitoring and analytics |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
| Self-Exclusion Records | Indefinitely | Responsible gaming obligations |
Upon expiry of the applicable retention period, personal data is either permanently and securely deleted from our systems or anonymised such that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and research purposes.
8 Your Rights
As a player using the kg99b platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Subject Rights Request". We will respond within 30 days of receiving your request.
8.1 Right of Access
You have the right to request a copy of all personal data we hold about you, along with information about how we use it, who we share it with, and how long we retain it. This is sometimes called a Subject Access Request (SAR). We will provide this information free of charge in a clear, structured format.
8.2 Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update basic account information directly within your account settings, or contact support for more substantial corrections.
8.3 Right to Erasure
You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Please note that this right is not absolute: we may be required to retain certain data to comply with legal obligations (e.g., AML record-keeping) even after an erasure request is made.
8.4 Right to Restriction of Processing
You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being investigated, or where you object to our processing and we are assessing your objection.
8.5 Right to Data Portability
Where we process your data on the basis of your consent or contractual necessity, you have the right to receive a structured, machine-readable copy of the personal data you have provided to us. You may request that this data be transmitted directly to another data controller where technically feasible.
8.6 Right to Object
You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms. You have an unconditional right to object to the use of your data for direct marketing purposes.
8.7 Rights Related to Automated Decision-Making
kg99b may use automated systems for certain decisions — for example, fraud detection or responsible gaming monitoring. Where such automated processing produces decisions that significantly affect you, you have the right to request human review of that decision by contacting our support team.
How to Submit a Request: Email [email protected] with the subject line "Data Subject Rights Request". Include your registered email address and a description of the right you wish to exercise. We may ask you to verify your identity before processing your request. Response time: within 30 days (Bangladesh Standard Time, UTC+6).
9 Data Security
kg99b implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security programme includes the following key controls:
- 256-bit SSL Encryption: All data transmitted between your device and the kg99b platform is encrypted using industry-standard TLS/SSL protocols. This ensures that your login credentials, payment details, and personal information cannot be intercepted in transit.
- Encrypted Data Storage: Sensitive personal data and financial records stored on kg99b servers are encrypted at rest using AES-256 encryption. Database access is restricted to authorised personnel only.
- Access Controls: Internal access to personal data is granted on a strict need-to-know basis. All staff who handle player data are subject to confidentiality obligations and undergo regular data protection training.
- Two-Factor Authentication (2FA): All administrative access to player data systems requires multi-factor authentication. We also encourage players to enable 2FA on their accounts for added protection.
- Regular Security Audits: kg99b conducts regular penetration testing and vulnerability assessments to identify and remediate potential security weaknesses before they can be exploited.
- Incident Response: In the event of a data security incident that poses a risk to your rights and freedoms, kg99b will notify affected players promptly and take immediate remedial action.
Despite these measures, no online platform can guarantee absolute security. You should also take steps to protect your own account — including using a strong, unique password, not sharing your credentials with others, and logging out of your account after each session.
10 Children's Privacy
The kg99b platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. Our registration process includes date-of-birth verification, and we require identity documents confirming age as part of our KYC process.
If we discover or are notified that an account has been registered by a person under the age of 21, we will immediately close the account, delete all associated personal data, and forfeit any funds held in that account. If you believe a minor has registered on kg99b, please notify us immediately at [email protected].
⚠️ Age Restriction: kg99b enforces a strict 21+ age policy. This is not just a legal requirement — it reflects our genuine commitment to protecting young people from the potential harms of gambling. Our platform, content, and marketing materials are directed exclusively at adults aged 21 and above.
11 Third-Party Services
The kg99b platform integrates with a number of third-party service providers to deliver its full range of features. Each of these providers processes personal data subject to their own privacy policies, which are independent of this Policy. kg99b is not responsible for the privacy practices of third-party providers.
Third-party providers whose services are integrated into the kg99b platform include game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank), identity verification services, fraud detection services, and analytics platforms. When data is shared with these providers, kg99b ensures appropriate data processing agreements are in place to safeguard your information.
The kg99b website does not contain links to third-party websites. If you navigate away from kg99b via a link to an external site, your data on that external site is governed by that site's own privacy policy. kg99b accepts no responsibility for the content or privacy practices of any external website.
12 Policy Updates
kg99b reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. Any material changes to this Policy will be communicated to registered players via the email address associated with their account at least 14 days before the changes take effect.
Non-material changes (such as clarifications, typographical corrections, or structural improvements that do not affect the substance of the Policy) may be made without prior notice. The effective date displayed at the top of this document will always reflect the date of the most recent revision.
Your continued use of the kg99b platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you should cease using the platform and may request account closure by contacting [email protected].
Current version effective date: 1 January 2026. Version: 2.0.
13 Contact & Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which kg99b handles your personal data, please contact our Data Protection team using the details below:
kg99b Data Protection Team
Email: [email protected]
Subject Line: "Privacy Policy Enquiry" or "Data Subject Rights Request"
Support Hours: 24 hours a day, 7 days a week, including public holidays
Response Time: Within 30 days of receipt (Bangladesh Standard Time, UTC+6)
We take all privacy complaints seriously and will investigate every concern raised. If you submit a privacy complaint, we will acknowledge receipt within 5 business days and aim to provide a substantive response within 30 days. Where a complaint is complex, we may require additional time and will notify you of any extension.
If you are dissatisfied with our response to your complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. We will provide guidance on the appropriate authority upon request.
This Privacy Policy was last updated on 1 January 2026. The current version supersedes all previous versions of the kg99b Privacy Policy.
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